Blog Post Categories
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Making Hashtags Work For Your Business
Hashtags – we’ve all seen them or used them in our social media posts. However many of us use hashtags at the bottom of our
Dentals – 4 Ways To Mention The Money
August is traditionally Dental Month and it’s great to see some vet clinics booked up well in advance! Having a tempting offer and a great
Aggressive Clients – 3 Ways To Calm The Karens
We’ve all been there. An upset client is shouting at us, calling us every name under the sun and threatening to tell everyone how awful
Telephone Enquiries – Digging Beneath The Surface
I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encouraging
Economic Recession – Is Your Veterinary Practice Prepared?
As essential service providers, veterinary practices have fared reasonably well throughout the COVID-19 lockdowns and social restrictions to date. Most practice owners I’ve spoken
The Evolution Of Customer Care In Veterinary Practices – 2020 And Beyond
We’re all in this together. Great! Except that it doesn’t always feel like that. When you work in an industry that’s emotive by nature and
New Beginnings: Making Marketing Easier For Vets In A Post-COVID19 World
Like many other small business owners in recent weeks, I’ve had to take a step back and re-evaluate what is important to my clients and how
Coronavirus – 8 Strategies You Must Consider NOW To Minimise The Impact On Your Veterinary Practice
If you’ve been keeping an eye on the news lately you’ll know that the spread of Coronavirus is having a widespread impact around the world
Easter Marketing Checklist
Is your veterinary practice ready for Easter? Download and print this handy marketing checklist to make sure you’ve got your client communications covered for the
4 Easy Ways to Make Price Shoppers Book An Appointment – Without Lowering Your Fees
In this article we are going to outline 4 easy steps for turning a Price Shopper into one of your best customers – without having
Converting the Anti-Vaxxer
On the back of the Anti-Vaxxer movement against childhood vaccinations, there has been a corresponding reluctance by some people to have their pets vaccinated. I’ve
Sharpening Your Customer Service Tools – How to Give Your Veterinary Team the Edge
Exceptional customer service will make the difference between a pet owner staying or leaving your practice. In an age where online reviews travel faster than
