If you are genuinely seeking to solve a client's problem, then 'sales' simply becomes an extension of customer service and patient care.
Donna Robson has over 15 years sales and marketing experience in the veterinary and pet care sectors. As a previous wholesale rep in the veterinary industry, Donna understands the challenges faced by veterinarians wanting to not only attract new customers in a highly competitive market, but to keep them coming back.
Donna’s mission is to help veterinarians grow their practices and to facilitate easy access to quality, affordable health care for pet owners.
She is experienced in converting clients for routine wellness and monthly promotions in a manner that is genuine and sensitive to clients. Her knowledge of veterinary practice marketing and the local landscape enables her to deliver successful marketing strategies and content that keep pet owners engaged and loyal to your practice.
Donna has recruited, trained and coached teams in the corporate, retail, fundraising and veterinary sectors for over 30 years. She enjoys sharing her knowledge and experience by delivering training workshops in a fun, engaging and supportive environment.
In recent years she set up and managed a successful dedicated multi-practice outbound call centre for a major veterinary corporate group in Perth.
In its first year of implementation the call centre improved the reminder response rate by 30%.
Due to this experience Donna is in the unique position of being able to offer the only sales and marketing services in Australia that include outbound calling services specifically tailored for veterinary practices.
Take back some time for your business and start boosting your practice profits today. Call Donna on 0434 886 182 for a confidential chat, or submit a contact form here.