I’ve been busy the last couple of weeks making calls to pet owners about wellness promos and overdue services.I love making these calls! Yes - they are conversion and compliance calls, but they are also service calls. It’s a chance to proactively reach out to our clients and let them know…
Asking a client for money is one of the most difficult parts of our job. It may feel insensitive to ask clients to spend money when they are concerned or distressed about their pet’s well-being. It doesn’t have to be this way!I genuinely believe that if we recommend treatments that…
August is traditionally Dental Month and it’s great to see some vet clinics booked up well in advance! Having a tempting offer and a great ad campaign will generate plenty of free dental checks and treatment plans, however they won’t convert to actual bookings unless you have a conversation with…
In this article we are going to outline 4 easy steps for turning a Price Shopper into one of your best customers - without having to cave into pricing demands or compromise your standards of care. Calls from pet owners comparing prices occur on an almost daily basis in most…
On the back of the Anti-Vaxxer movement against childhood vaccinations, there has been a corresponding reluctance by some people to have their pets vaccinated. I’ve noticed this trend myself when calling pet owners to remind them about overdue vaccinations. The amount of misinformation out there is staggering. Over-vaccinating, autism in…