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Social Customer Service—Is Your Vet Practice Meeting Client Expectations?
‘Social Customer Service’ – yes, it’s a thing! According to Hootesuite’s Social Media Trends 2023 report, a shift to digital during the pandemic left customers
The Cost of Living Crisis: Is Your Social Media Plan Ready?
For the past couple of years the veterinary industry has been diligently focused on attracting more vets rather than new clients to their practices. After
Can Your Vet Practice Make Money from Social Media?
I’m often asked “How can social media generate profits for my vet practice?” Justifying the time and costs associated with managing social media accounts can
Customising Posts for Facebook and Instagram
Although most veterinary clinics post on both Facebook and Instagram it can take valuable time modifying images and content to conform to the requirements of
Top 5 Social Media Best Practices for Vets in 2023
With 2023 well under way and vet practices still short staffed and busier than ever before, it’s the perfect time to look at how you
Stop Instagram Spammers with Hidden Words
Instagram has launched a new feature to help filter out the increasingly intrusive volume of spam messages hammering our business pages. I receive private message
Top 5 Scheduling Best Practices for Social Media
Knowing what to post and when, then finding the time to upload content to multiple platforms can be stressful and time consuming for any busy
What Makes Your Posts Shareable?
It’s rare that you’ll hit on that magic combination of emotion, relatability and perfect timing that makes a post go viral. But there are a
Different Posts for Different Platforms
With a variety of social media platforms available to choose from, it’s important for businesses to recognise the intrinsic differences between them and the type
What Are the Best Times to Post on Social Media?
If you have been wondering what are the best days and times for posting on veterinary social media pages, then you’re not alone! This has
Top 3 Facebook Engagement Tips—What Makes Pet Owners Engage With Your Posts?
There are two key metrics I report on for my veterinary clients each month—Reach and Engagement. Whereas a post’s reach tells me how many people
Take the L Out of Lover…Managing Poor Customer Reviews
What To Do When The Love Is Gone FEBRUARY is typically the month of love. But what do you do when your customer leaves you a
