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Overdue Reminders – Lost Client Or Lost Opportunity?
I’ve been busy the last couple of weeks making calls to pet owners about wellness promos and overdue services. I love making these calls! Yes
Social Media For Vets – 5 Common Mistakes To Avoid
I frequently come across the same challenges over and over that veterinarians are having with social media. It’s viewed as an unnecessary evil, but it’s
Social Media Trolls – How To Handle The Hate
I’ve noticed a lot of discussions online lately about the increasing amount of trolling on veterinary social media pages. It’s heartbreaking to see, especially when
Confidence Boosters – 6 Tips For Handling Client Conversations Like A Pro
In the veterinary industry, we often find ourselves navigating client conversations filled with emotional landmines and potential for blow-ups. For our younger team members and
Handling Objections – What To Do When The Client Says No
Asking a client for money is one of the most difficult parts of our job. It may feel insensitive to ask clients to spend money
Customer Service Safety Nets
Customers have higher expectations than ever before. The anonymity and speed of online shopping has given consumers a renewed sense of confidence and they are
Social Media Content Planning
It’s the end of the month and time for me to do my social media calendars for September. It takes a little time, but having my
Making Hashtags Work For Your Business
Hashtags – we’ve all seen them or used them in our social media posts. However many of us use hashtags at the bottom of our
Dentals – 4 Ways To Mention The Money
August is traditionally Dental Month and it’s great to see some vet clinics booked up well in advance! Having a tempting offer and a great
Aggressive Clients – 3 Ways To Calm The Karens
We’ve all been there. An upset client is shouting at us, calling us every name under the sun and threatening to tell everyone how awful
Telephone Enquiries – Digging Beneath The Surface
I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encouraging
Economic Recession – Is Your Veterinary Practice Prepared?
As essential service providers, veterinary practices have fared reasonably well throughout the COVID-19 lockdowns and social restrictions to date. Most practice owners I’ve spoken