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Handling Objections – What To Do When The Client Says No
Asking a client for money is one of the most difficult parts of our job. It may feel insensitive to ask clients to spend money
Customer Service Safety Nets
Customers have higher expectations than ever before. The anonymity and speed of online shopping has given consumers a renewed sense of confidence and they are
Social Media Content Planning
It’s the end of the month and time for me to do my social media calendars for September. It takes a little time, but having my
Making Hashtags Work For Your Business
Hashtags – we’ve all seen them or used them in our social media posts. However many of us use hashtags at the bottom of our
Dentals – 4 Ways To Mention The Money
August is traditionally Dental Month and it’s great to see some vet clinics booked up well in advance! Having a tempting offer and a great
Aggressive Clients – 3 Ways To Calm The Karens
We’ve all been there. An upset client is shouting at us, calling us every name under the sun and threatening to tell everyone how awful
Telephone Enquiries – Digging Beneath The Surface
I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encouraging
Economic Recession – Is Your Veterinary Practice Prepared?
As essential service providers, veterinary practices have fared reasonably well throughout the COVID-19 lockdowns and social restrictions to date. Most practice owners I’ve spoken
The Evolution Of Customer Care In Veterinary Practices – 2020 And Beyond
We’re all in this together. Great! Except that it doesn’t always feel like that. When you work in an industry that’s emotive by nature and
New Beginnings: Making Marketing Easier For Vets In A Post-COVID19 World
Like many other small business owners in recent weeks, I’ve had to take a step back and re-evaluate what is important to my clients and how
Coronavirus – 8 Strategies You Must Consider NOW To Minimise The Impact On Your Veterinary Practice
If you’ve been keeping an eye on the news lately you’ll know that the spread of Coronavirus is having a widespread impact around the world
Easter Marketing Checklist
Is your veterinary practice ready for Easter? Download and print this handy marketing checklist to make sure you’ve got your client communications covered for the