Handling Objections – What To Do When The Client Says No
Asking a client for money is one of the most difficult parts of our job. It may feel insensitive to ask clients to spend money when they are concerned or…
The Waggy Dog Blog
Asking a client for money is one of the most difficult parts of our job. It may feel insensitive to ask clients to spend money when they are concerned or…
Customers have higher expectations than ever before. The anonymity and speed of online shopping has given consumers a renewed sense of confidence and they are not hesitant to switch to…
It’s the end of the month and time for me to do my social media calendars for September. It takes a little time, but having my clients’ content mapped out and…
Hashtags - we’ve all seen them or used them in our social media posts. However many of us use hashtags at the bottom of our social media posts without really…
August is traditionally Dental Month and it’s great to see some vet clinics booked up well in advance! Having a tempting offer and a great ad campaign will generate plenty…
We’ve all been there. An upset client is shouting at us, calling us every name under the sun and threatening to tell everyone how awful we are. It’s distressing for…
I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encouraging team members to go beyond…
As essential service providers, veterinary practices have fared reasonably well throughout the COVID-19 lockdowns and social restrictions to date. Most practice owners I’ve spoken with report that their schedules are…
We’re all in this together. Great! Except that it doesn’t always feel like that. When you work in an industry that’s emotive by nature and alternately full of joy and…
Like many other small business owners in recent weeks, I've had to take a step back and re-evaluate what is important to my clients and how I can best serve them…