Our workshops are delivered in a flexible format* tailored specifically for veterinary teams. We will work with you to schedule workshops at a convenient time for your practice, including after hours at no additional cost.
Participant worksheets and notes are provided to assist with learning in an engaging and supportive environment.
Above all, we want our workshops to be fun and inclusive for all!
*Delivered in person for practices in Perth, Western Australia or via webinar for other locations.
Customer Service Skills
Topics include:
- First Impressions
- Personalisation and Authenticity
- Proactive vs. Reactive service
- Verbal and Non-verbal cues
- Telephone and Reception Ettiquette
- Diffusing Potential Complaints
Duration: 1 hour
Cost: $195 +gst per team
Running Successful Promotions
Topics include:
- Key Objectives
- Marketing Resources
- In-clinic displays
- In-clinic conversations
- Website and Social Media initiatives
- Measuring success
Duration: 1 hour
Cost: $195 +gst per team
Communication Styles
Topics include:
- Identifying different communication styles
- Body language and eye contact
- Introvert vs. Extrovert characteristics
- Verbal and Non-verbal cues
- Avoiding miscommunications
- Emotional Conversations
Duration: 1 hour
Cost: $195 +gst per team
Making Follow Up Calls
Topics include:
- Knowing your target audience
- Personalisation and Authenticity
- Listening skills
- Conveying empathy
- Offering solutions
- Asking for an appointment
- Records and reporting
Duration: 1 hour
Cost: $195 +gst per team
Dealing With Difficult Clients
Topics include:
- Staying calm
- Listening skills
- Acknowledgement
- Providing space
- Finding common ground
- Sticking to the facts
- Agreeing on a plan
Duration: 1 hour
Cost: $195 +gst per team
Effective Time Management
Topics include:
- Individual working styles
- Preparation and scheduling
- Setting expectations
- Handling interruptions
- Delegation
- Tools and resources
Duration: 1 hour
Cost: $195 +gst per team
Turning Dental Estimates Into Bookings
Topics include:
- Setting expectations
- Presenting the dental estimate
- Explaining next steps
- Follow up calls
- Asking for the booking
- Handling price objections
- Keeping in touch
Duration: 1 hour
Cost: $195 +gst per team
Converting The Anti-Vaxxer
Topics include:
- Understanding the source of concern
- Listening and empathy skills
- Acknowledgement and recognition
- Reassurance and normalising
- Delivering information in a non-threatening manner
- Taking a long-term view
Duration: 1 hour
Cost: $195 +gst per team
Service-Based Selling
Topics include:
- What sales and service mean to you in your role
- Building trust and rapport
- Introducing solutions without being ‘salesy’ or pushy
- Handling objections
- Delivering extra value
Duration: 1 hour
Cost: $195 +gst per team
