WORKSHOPS

Our workshops are delivered on site at your practice in a flexible format tailored specifically for veterinary teams. We will work with you to schedule workshops at a convenient time for your practice, including after hours at no additional cost.

Participant worksheets and notes are provided to assist with learning in an engaging and supportive environment. 

Above all, we want our workshops to be fun and inclusive for all!

Customer Service Skills

Topics include:
  • First Impressions
  • Personalisation and Authenticity
  • Proactive vs. Reactive service
  • Verbal and Non-verbal cues
  • Telephone and Reception Ettiquette
  • Diffusing Potential Complaints

Duration: 1 hour
Cost: $495 +gst per team

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Running Successful Promotions

Topics include:
  • Key Objectives
  • Marketing Resources
  • In-clinic displays
  • In-clinic conversations
  • Website and Social Media initiatives
  • Measuring success

Duration: 1 hour
Cost: $495 +gst per team

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Communication Styles

Topics include:
  • Identifying different communication styles 
  • Body language and eye contact
  • Introvert vs. Extrovert characteristics
  • Verbal and Non-verbal cues
  • Avoiding miscommunications
  • Emotional Conversations

Duration: 1 hour
Cost: $495 +gst per team

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Making Follow Up Calls

Topics include:
  • Knowing your target audience
  • Personalisation and Authenticity
  • Listening skills
  • Conveying empathy 
  • Offering solutions
  • Asking for an appointment
  • Records and reporting

Duration: 1 hour
Cost: $495 +gst per team

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Dealing With Difficult Clients

Topics include:
  • Staying calm
  • Listening skills
  • Acknowledgement
  • Providing space
  • Finding common ground
  • Sticking to the facts
  • Agreeing on a plan

Duration: 1 hour
Cost: $495 +gst per team

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Effective Time Management

Topics include:
  • Individual working styles
  • Preparation and scheduling
  • Setting expectations
  • Handling interruptions
  • Delegation
  • Tools and resources

Duration: 1 hour
Cost: $495 +gst per team

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Turning Dental Estimates Into Bookings

Topics include:
  • Presenting the dental estimate
  • Explaining next steps
  • Follow up calls
  • Asking for the booking
  • Handling price objections
  • Keeping in touch

Duration: 1 hour
Cost: $495 +gst per team

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Converting The Anti-Vaxxer

Topics include:
  • Understanding the source of concern
  • Listening and empathy skills
  • Acknowledgement and recognition
  • Reassurance and normalising
  • Delivering information in a non-threatening manner
  • Taking a long-term view

Duration: 1 hour
Cost: $495 +gst per team

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Service-Based Selling

Topics include:
  • What sales and service mean to you in your role
  • Building trust and rapport
  • Introducing solutions without being ‘salesy’ or pushy
  • Handling objections
  • Giving extra value

Duration: 1 hour
Cost: $495 +gst per team

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