Generational Service Delivery
I noticed recently that I intuitively change my communication style when speaking to different generations of people. For example when addressing an elderly person I automatically switch from using their…
Overdue Reminders – Lost Client Or Lost Opportunity?
I’ve been busy the last couple of weeks making calls to pet owners about wellness promos and overdue services.I love making these calls! Yes - they are conversion and compliance calls,…
Social Media Trolls – How To Handle The Hate
I've noticed a lot of discussions online lately about the increasing amount of trolling on veterinary social media pages. It's heartbreaking to see, especially when 99% of the criticism is…