86% of customers say an emotional connection with a customer service agent would make them continue to do business with the company.


Reminder calls are not just about booking appointments. We want to help you stay connected with your clients and patients, fostering the trusted relationship you have with them. We’ll check on patient status, answer general questions about preventative health care, update contact details, provide information about relevant services and offers (such as Puppy Preschool) and follow up with helpful information emails. Communication notes and appointment bookings are entered directly into your practice management system so there is no double handling. We’ll work with you to understand your schedule management policies and booking guidelines prior to calling, so that we can seamlessly integrate with your team.

Most importantly we’ll provide you with detailed reporting and analysis at the end of each month, allowing you to adapt your strategy and focus on the campaigns that deliver the best returns on your outbound calling investment.

  • Vaccination and Proheart reminders
  • Arthritis injections
  • Desexing¬†
  • Puppy Preschool
  • Dental estimate follow ups
  • Promotions
  • Health care plans
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