Do you measure your reminder conversion rates? Would you like to improve your ratio of reminders to consult bookings?
Boost your client compliance and reminder conversion rates with a friendly service call to your overdue clients.
Client Satisfaction Surveys
Online surveys can be an effective way to find out what clients think about your services. Sometimes however, clients find it easier to talk to a real person.
We’ll call your clients to follow up on recently provided services, or to find out why they haven’t visited recently.
Service calls are a great way to invite honest and detailed feedback and to implement retention measures for the future.
Clinic promotions such as dental month, desexing and senior’s month can offer significant savings for your clients.
We’ll call clients who you think would benefit the most from a promotional offer and make sure that they don’t miss out on potential savings and premium healthcare for their pet.
Whether you want a customer service assessment for your team, or perhaps to find out what your competitors are charging, let us make the call. We’ll provide a full comparative analysis of pricing, service and overall experience.
Your website content should be kept fresh and up to date so that visitors are interested and engaged, and keep coming back to your site.
Attract new clients and improve your SEO rankings by adding regular articles and blogs to your website. We’ll research and write relevant and informative articles that drive traffic to your website and coincide with key events on your marketing calendar.
Promote articles on social media and in newsletters, then monitor your Google Analytics for measurable results.
Customer Service and Sales Training
We recognise that most veterinary teams love nothing more than to delight their customers and to help them whenever they can. Sometimes though, sales and service can seem daunting to professionals who joined the industry to be care-givers for animals. And that’s ok!
We can take the stress out of customer service and sales by providing participants with the skills and confidence they need to deliver an exceptional customer experience – every time.
Reporting and Analysis
Through outbound calling we will deliver instant, tangible and affordable results to your practice. We’ll provide detailed reporting and analysis for each campaign we run for your practice, including call answer rates, conversion to bookings and reasons for deferment or refusal. Review the success of your promotions and seasonal offers year on year and make changes according to your clients’ feedback.