If you are genuinely seeking to solve a client's problem, then 'sales' simply becomes an extension of customer service and patient care.
Donna Robson has over 15 years sales and marketing experience in the veterinary and pet care sectors. As a previous wholesale rep in the veterinary industry, Donna understands the challenges faced by veterinarians wanting to not only attract new customers in a highly competitive market, but to keep them coming back.
In recent years she set up and managed a successful dedicated multi-practice outbound call centre for a major veterinary corporate group in Perth.
In its first year of implementation the call centre improved the reminder response rate by 30%.
Donna is experienced in converting clients for routine wellness and monthly promotions in a manner that is genuine and sensitive to clients. Due to this experience we are now in the unique position of being able to offer the only telemarketing services in Perth that are specifically tailored for veterinary practices.
Training and team development have been lifelong passions for Donna. She has recruited, trained and coached teams in the corporate, retail, fundraising and veterinary sectors for over 30 years.
If you’d like to start booking more appointments at your clinic today please call 9405 8163 for a confidential chat, or submit a contact form here.