If you are genuinely seeking to solve a client's problem, then 'sales' simply becomes an extension of customer service and patient care.
Donna Robson has over 15 years sales and marketing experience in the veterinary and pet care sectors. As a previous wholesale rep in the veterinary industry, Donna understands the challenges faced by veterinarians wanting to not only attract new customers in a highly competitive market, but to keep them coming back.
Donna is experienced in converting clients for routine wellness and monthly promotions in a manner that is genuine and sensitive to clients. Her knowledge of veterinary practice marketing and the local landscape enables her to deliver successful marketing strategies and content that keep pet owners engaged and loyal to your practice.
Training and team development have been lifelong passions for Donna. She has recruited, trained and coached teams in the corporate, retail, fundraising and veterinary sectors for over 30 years. Donna loves sharing her knowledge and experience by delivering training workshops in a fun, engaging and supportive environment.
In recent years she set up and managed a successful dedicated multi-practice outbound call centre for a major veterinary corporate group in Perth.
In its first year of implementation the call centre improved the reminder response rate by 30%.
Due to this experience she is now in the unique position of being able to offer the only outbound calling services in Australia that are specifically tailored for veterinary practices.
If you’d like to start booking more appointments at your clinic today please call 9405 8163 for a confidential chat, or submit a contact form here.